Support Desk Automation
The QueBIT Automation offerings help you focus on more important duties by scripting the repetitive, reoccurring and cumbersome tasks.
Custom automation is the epitome of efficiency and productivity. We automate processes for two reasons, first because we do something all the time and it doesn’t really require human brain power and second because it’s an infrequent task but so large it’s going to take forever. In both cases automating a task not only saves you copious amounts of time, but it ensures that no mistakes are made.
Let QueBIT develop your scripts and get the most out of automating your support desk
Here’s a few example of what you can automate:
- Synchronize security with a spreadsheet or a database
- Push button to create folder structures for a new project
- Create Report Views with pre-defined Prompts based on an Excel file
- Allow users to unsubscribe from report schedules
- Enforce naming conventions across a project
- Update something very specific in all report specifications
Why Use MetaManager over the IBM Cognos SDK?
- Version Independence: One version of MetaManager supports all versions of IBM Cognos.
- Simplicity: MetaManager has already developed api calls for several complex IBM Cognos tasks.
- Easy to Update: No programming experience needed to modify text-based scripting files.
- Integration: MetaManager integrates with Microsoft Excel, Email and Databases.
- Support: Stuck or having an issue? We’ll get you back up and running in no time.