{"id":3337,"date":"2023-04-12T15:32:43","date_gmt":"2023-04-12T15:32:43","guid":{"rendered":"https:\/\/quebit.com\/askquebit\/tm1-ssl-certificates-fix\/"},"modified":"2026-01-16T15:38:09","modified_gmt":"2026-01-16T15:38:09","slug":"tm1-ssl-certificates-fix","status":"publish","type":"post","link":"https:\/\/quebit.com\/askquebit\/tm1-ssl-certificates-fix\/","title":{"rendered":"How Do I Fix TM1 SSL Certificate Issues When TM1 Servers Don\u2019t Appear in Server Explorer?"},"content":{"rendered":"<p><em>TM1 SSL Certificates Fix<\/em><\/p>\n<p><strong>Issue:<\/strong> Can\u2019t see any TM1 Servers in Server Explorer<\/p>\n<p><strong>Resolution<\/strong>: Check to make sure the SSL Certificates have been updated<\/p>\n<p><strong>Affects:<\/strong> TM1 versions prior to Planning Analytics, If client installs TM1 on a new server or client machine<\/p>\n<p>This blog entry is an update to our blog posted on Sept 27, 2016 Titled <a href=\"http:\/\/blog.quebit.com\/blog\/quebit-blog-how-to-fix-tm1s-expiring-ssl-certificates\">How to Fix TM1\u2019s Expiring SSL Certificates<\/a>.<\/p>\n<p>On Friday Sept 30, 2016 IBM released another approach that will fix the SSL expiring issue. Essentially they issued new 1024 bit certificates with a new expiration date in 2026.<\/p>\n<p>IBM has communicated to us that these are the manual steps to fix the SSL issue. They will be releasing an Interim Fix, which will consist of an automatic updater for both the server and Perspective client. However, given the urgency by some clients, they released these manual steps. The landing page with the summary for each of the manual steps for all versions can be found in this <a href=\"http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991653&amp;myns=swgimgmt&amp;mynp=OCSS9RXT&amp;mync=E&amp;cm_sp=swgimgmt-_-OCSS9RXT-_-E\">IBM Tech Note<\/a>.<\/p>\n<p>If you want to go directly to the fix that applies to you, here are the links:<\/p>\n<p><strong><u>Perspective Client fix is the same for all versions<\/u><\/strong><\/p>\n<p>Perspective Client &#8211; <a href=\"http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991657\">http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991657<\/a> <strong>\u00a0\u00a0 <\/strong><\/p>\n<p><strong><u>BI Fix for all versions<\/u><\/strong><\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><a href=\"http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991658\">http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991658<\/a><\/p>\n<p><strong><u>Version 9.5.X or earlier<\/u><\/strong><\/p>\n<p>TM1 Server &#8211; <a href=\"http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991655\">http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991655<\/a><\/p>\n<p><strong><u>Version 10.1.X<\/u><\/strong><\/p>\n<p>TM1 Server &#8211; <a href=\"http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991547\">http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991547<\/a><\/p>\n<p><strong><u>Version 10.2.X Windows<\/u><\/strong><\/p>\n<p>TM1 Server &#8211; <a href=\"http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991546\">http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991546<\/a> (See Important Note below)<\/p>\n<p><strong><u>Version 10.2.2 FP4 or later<\/u><\/strong><\/p>\n<p>TM1 Server &#8211; <a href=\"http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991545\">http:\/\/www-01.ibm.com\/support\/docview.wss?uid=swg21991545<\/a> (See Important Note below)<\/p>\n<p><span style=\"color: #ff0000;\">Important Note:<\/span><\/p>\n<p>We found an issue when implementing 1 step for version 10.2.2 FP4 or later and 10.2.X.<\/p>\n<p>There is a step in both tech notes where it says to run the following command in a Windows Command Prompt:<\/p>\n<ul>\n<li>service_pmpsvc stop<\/li>\n<li>service_pmpsvc uninstall<\/li>\n<li>service_pmpsvc install<\/li>\n<\/ul>\n<p>Unfortunately, these are not valid Windows Command Prompt Commands, or we couldn\u2019t get them to work. Instead we did the following steps with a successful result:<\/p>\n<ol>\n<li>Open <strong>IBM Cognos Configuration<\/strong> and make sure the <strong>TM1 Application Server<\/strong> is turned off. Leave the IBM Cognos Configuration window open<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-3949\" src=\"https:\/\/quebit.com\/askquebit\/wp-content\/uploads\/2023\/04\/Picture1-1-300x267.png\" alt=\"\" width=\"300\" height=\"267\" srcset=\"https:\/\/quebit.com\/askquebit\/wp-content\/uploads\/2023\/04\/Picture1-1-300x267.png 300w, https:\/\/quebit.com\/askquebit\/wp-content\/uploads\/2023\/04\/Picture1-1.png 474w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n<li>In a Windows Command Prompt with elevated (administrator) permissions, run this command<em>sc delete pmpsvc<\/em><em>(This will delete the IBM Cognos TM1 Application Server from the list of Services)<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3948\" src=\"https:\/\/quebit.com\/askquebit\/wp-content\/uploads\/2023\/04\/Picture2-1.png\" alt=\"\" width=\"293\" height=\"62\" \/><\/em><\/li>\n<li>This will re-register and recreate the <strong>IBM Cognos TM1 Application Server <\/strong>service<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-3947\" src=\"https:\/\/quebit.com\/askquebit\/wp-content\/uploads\/2023\/04\/Picture3-1-300x136.png\" alt=\"\" width=\"300\" height=\"136\" srcset=\"https:\/\/quebit.com\/askquebit\/wp-content\/uploads\/2023\/04\/Picture3-1-300x136.png 300w, https:\/\/quebit.com\/askquebit\/wp-content\/uploads\/2023\/04\/Picture3-1.png 323w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n<p>(Note: if this service is being run by a Network account, then the credentials will have to be re-entered)<\/p>\n<p><strong><u>Recommended Testing Steps<\/u><\/strong><\/p>\n<ol>\n<li>Perform these steps on the Dev server and test client installation first<\/li>\n<li>Roll the clock forward on Dev server to Dec 1st<\/li>\n<li>Roll the clock forward on client installation to Dec 1st<\/li>\n<li>Test connectivity to TM1 Dev server from the test client installation<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>TM1 SSL Certificates Fix Issue: Can\u2019t see any TM1 Servers in Server Explorer Resolution: Check to make sure the SSL Certificates have been updated Affects: TM1 versions prior to Planning Analytics, If client installs TM1 on a new server or client machine This blog entry is an update to our blog posted on Sept 27,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[24],"tags":[64,86,41],"class_list":["post-3337","post","type-post","status-publish","format-standard","hentry","category-ibm","tag-planning-analytics-troubleshooting","tag-ssl","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Do I Fix TM1 SSL Certificate Issues When TM1 Servers Don\u2019t Appear in Server Explorer? 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